conflict management

Dealing with conflict is part of the reality of being on a team. So is harassment.  But do we consider how leaders could make managing these issues an organizational strength? This is ...

Most people hate dealing with conflict! It’s uncomfortable, takes time, and frankly, it’s often low on the priority list. Seriously, each of us can think of other things we’d much rather do ...

Have you ever seen a leader at a stand off with their team about something that the leader asked or told them to do, but the team has refused to do? Rarely ...

This review of Crucial Accountability is the second of four extended reviews covering the Vital Smarts books, which also include Crucial Conversations, Influencer, and Change Anything.  This focus of book is to ...